Introduction
Prime Cove is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.
By accessing this website, you acknowledge that you have read and understood this Privacy Policy. We may update this policy periodically, and the current version will always be available on this page.
Information We Collect
We may collect personal information that you voluntarily provide when you:
- Submit an enquiry through our contact forms
- Request a quotation for our services
- Correspond with us via email
- Visit our premises for meetings or facility tours
This information may include your name, email address, company name, project details, and any other information you choose to provide.
Automatically Collected Information
When you visit our website, we may automatically collect certain technical information including:
- IP address and browser type
- Pages visited and time spent on each page
- Referring website address
- Device type and operating system
This information helps us understand how visitors use our website and enables us to improve the user experience.
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide requested quotations
- Communicate about projects and services
- Improve our website and service offerings
- Comply with legal obligations
- Maintain records for business purposes
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Service providers who assist with our business operations
- Professional advisors such as accountants and legal counsel
- Government authorities when required by law
Any third parties with whom we share information are bound by confidentiality obligations.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Rights
Under the Australian Privacy Act 1988, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information in certain circumstances
- Lodge a complaint with the Office of the Australian Information Commissioner
Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. Project-related information may be retained for the duration of relevant warranty periods and statutory limitation periods.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
Email: [email protected]
Address: 42 Industrial Avenue, Smithfield NSW 2164, Australia
Last updated: August 2026